Refund & Return Policy

At Niav Beauty, we stand behind the quality of our products and strive for customer satisfaction. If you receive a broken or damaged product, we are here to help.

To initiate a refund for a broken or damaged product, please follow these steps:

1. Contact Us: Reach out to our customer service team within 72 hours of receiving the damaged product. You can contact us via email at support@niavbeauty.com.Please include your order number and a brief description of the issue.

2. Provide Video Evidence: To expedite the process, we kindly request that you provide video evidence showing the damage or defect of the product. This video should clearly demonstrate the issue and be sent to us along with your email.

3. Evaluation and Resolution: Once we receive your email and video evidence, our team will promptly review the information provided. We will assess the damage and determine the appropriate resolution.

4. Confirmation: We will communicate with you throughout the process to keep you informed of the status of your refund. Once the refund has been processed, you will receive confirmation via email.

5. Please allow approximately 1 week for the refund to reflect in your account.


Please note the following important points regarding our refund policy:

1. Requests for refunds due to broken or damaged products must be made within 72 hours of receiving the product.

2. We reserve the right to refuse refunds if the damage is determined to be the result of mishandling or misuse of the product.

3. Refunds will be issued to the original form of payment used for the purchase.

4. Shipping charges are non-refundable.

Thank you for choosing Niav Beauty. We value your trust and are committed to providing you with exceptional service. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at support@niavbeauty.com.